Rules and Policies for buyers

We want to maintain a safe, fair, and enjoyable marketplace for both buyers and sellers. If you're a buyer, we ask that you review and understand our policies, including the ShopAfrica User Agreement before you buy an item. By buying an item, you are agreeing to all of our rules and policies, including the ShopAfrica User Agreement.

Our policies are intended to:

  • Follow local laws and regulations
  • Minimize risks to buyers and sellers
  • Make sure that no one has an unfair advantage
  • Create an enjoyable buying experience
  • Protect intellectual property rights
  • You must pay for any item you commit to buying.
  • Make sure that you read the listing description before you buy. Many of the problems buyers and sellers encounter are the result of simple misunderstandings about what is for sale and the terms of the sale.
  • You can't offer to buy items outside of ShopAfrica. Our policies don't cover items bought outside of our site. If you buy items outside of ShopAfrica, we don't protect you against fraud.

Reporting policy violations If you want to report a policy violation:

  1.  First, read the policy page that deals with the violation
  2. If you still want to report a violation, contact Customer Support.

Reports of policy violations must be specific and you must submit them with the intent of addressing a known or suspected violation of our policy.

False reporting of policy violations can have serious consequences. Report a listing only once. Multiple emails about the same listing slow down our investigation.